Refund Policy
Last Updated:
1. Introduction
This Refund Policy outlines the terms and conditions for returns and refunds for products purchased from Quelthorchaz through our website quelthorchaz.ddd.
2. Company Information
Company Name: Quelthorchaz
Address: Aweg 10A, 9718 CS Groningen, Netherlands
Email: info@quelthorchaz.world
Geographic Location: Netherlands (European Union)
Business Topic: Dietary Supplements
3. Right of Withdrawal
In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you, receive the goods.
4. Conditions for Returns
To exercise your right of withdrawal, you must inform us of your decision to withdraw by:
- Email: info@quelthorchaz.world
- Post: Aweg 10A, 9718 CS Groningen, Netherlands
You may use the following model withdrawal form, but it is not obligatory:
Withdrawal Form
To: Quelthorchaz, Aweg 10A, 9718 CS Groningen, Netherlands, info@quelthorchaz.world
I hereby give notice that I withdraw from my contract of sale of the following goods:
[Product name and order number]
Ordered on / received on:
Name of consumer:
Address of consumer:
Date:
Signature (only if this form is notified on paper):
5. Return Conditions
To be eligible for a refund, the product must be:
- Unopened and in its original packaging
- In the same condition as when you received it
- Returned within 14 days of delivery
You are responsible for the cost of returning the product unless the product is defective or we have made an error.
6. Refund Process
Once we receive your returned product and verify that it meets the return conditions, we will process your refund within 14 business days.
Refunds will be issued to the original payment method used for the purchase.
7. Refund Amount
You will receive a full refund of the purchase price, excluding:
- Original shipping costs (unless the product is defective or we made an error)
- Return shipping costs (unless the product is defective or we made an error)
8. Exceptions
The right of withdrawal does not apply to:
- Products that have been opened or used
- Customized or personalized products
- Products that cannot be returned due to health or hygiene reasons
9. Defective Products
If you receive a defective or damaged product, please contact us immediately at info@quelthorchaz.world. We will arrange for a replacement or full refund, including all shipping costs.
10. Return Shipping
You are responsible for the cost of returning the product unless:
- The product is defective
- We sent you the wrong product
- The product was damaged during shipping
We recommend using a trackable shipping service and retaining proof of shipment.
11. Processing Time
After we receive your returned product:
- We will inspect the product within 5 business days
- If approved, we will process your refund within 14 business days
- You will receive an email confirmation once the refund is processed
12. Late or Missing Refunds
If you have not received your refund after 14 business days:
- Check your bank account or payment method
- Contact your credit card company or bank
- Contact us at info@quelthorchaz.world
13. Contact Us
For questions about returns or refunds, please contact us:
Email: info@quelthorchaz.world
Address: Aweg 10A, 9718 CS Groningen, Netherlands